When I was in Sydney for my Nanna’s funeral in early October I drove through a tollway without paying. The rental car didn’t have an electronic tag, and there were no cash booths. I had three days to phone up and pay the toll and I didn’t get to do that until a week later. I was told that it was too late, I’d have to wait for the notice to go to the car rental company, come back to Roam (the owner of the Tollway) and I’d have an extra $10 administration fee to pay. Ok, I should have rung up earlier. I can live with that…
Last week I received the notice, and paid the fee of $16.29 over the internet. The due date on it was 4 December. So being that I paid it on 22 November, no problem right????
Today (30 November) I received a Final Notice to pay! “As you have not yet paid yada yada yada…” What?????? Note above, the due date on the original notice was 4 December!
So I ring them up. They can’t find my payment, and the girl I’m talking to says “The due dates really aren’t important, we need to find your payment.” Well hello!!!! It’s important to me!!! Ok, they both are. They’re going to investigate and get back to me about the payment. And then I’ll figure out how I intend to complain about the overlapping notices. Grrrrrrr……
AAAAA I hate that! Companies seem to think they can bill you for everything! Maybe bill them for your time running around trying to fix this mess :S
that sucks! my mum had stacks of problems with them earlier this year to – so unorganised!!!
We went to Sydney in Sept, borrowed an eTag, thing didn’t register even once. Got bills for M2, M4 & M7 in October, paid them. Got reminders at the beginning of Nov. The girl on the phone said it can take up to 90 days for the payment to meet the bill !
She said just keep my proof of payment and sooner or later the reminders would stop.
Got the first bill for the Lane Cove tunnel yesterday. Wondering how many more there are ?
That’s horrendous! I’ve been double-billed three or four times this year alone because of over-lapping notices, confused due-dates, and helpless tech support workers.